Using AI in customer service will allow customer service groups to collect consumer insights. With Zendesk, for example, intelligence while in the context panel comes Geared up with AI-run insights that gives agents entry to customer intent, language, and sentiment in order that they understand how to strategy an conversation. https://americanjainidentity.domains.uflib.ufl.edu/education/blog/learn-about-tidio-and-using-ai-customer-service-for-your-business